Sault Tribe Gaming Commission

Patron Dispute Resolution

The Sault Tribe Gaming Commission (STGC) is an independent Tribal governmental agency established by the Sault Ste. Marie Tribe of Chippewa Indians Board of Directors (the “SSMTCI”) to regulate gaming activities within the tribe’s jurisdiction. Public confidence and trust can only be maintained by strict regulation of all persons, locations, practices, associations and activities related to the operation of licensed gaming establishments. Therefore, all establishments where gaming is conducted and where gaming devices are operated must be licensed, controlled and operated to protect public safety, morals, good order and general welfare, and to foster the stability and success of gaming.  SSMTCI Tribal Code Chapter 42.425 Patron Dispute Resolution provides a fair process by which patrons can seek resolution of disputes over the play or operation of any gaming at Kewadin Casinos.

Your Rights and Responsibilities

Patron Dispute Process Steps:

Patron:

30 days to submit complaint in writing

Gaming Commission:

3 business days to notify Casino management

STGC, Casino Manager & Kewadin CEO:

5 business days for proposed remedy

Complainant:

30 days to accept remedy or request hearing

Gaming Commission:

60 days to hold hearing

During the Patron Dispute Resolution process, it is the Patron’s responsibility to keep the Sault Tribe Gaming Commission informed of their contact information (mailing address, phone number, email, etc.)

Patron Dispute Resolution Form

    *MUST BE WITHIN 30 DAYS OF INCIDENT*

    Sault Tribe Gaming Commission
    P.O. Box 478
    Sault Ste. Marie, MI 49783
    Telephone: 906.635.7042
    Fax: 906.635.7034