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Team Member and Guest General Guidelines and Information Updated 5-7-2021:

Highlights:

  • Team members and guests that are not feeling well are asked to stay home and follow CDC guidelines
  • Team members and guests are required to wear a mask in public spaces.
  • Entrances will be limited at Kewadin Casinos Sault Ste Marie, Manistique and Christmas.
  • Smoking will be limited to designated areas only
  • Guests of all ages are welcome to enter the property
  • Temperature checks will be conducted upon entry with an infrared thermometer
  • Guests and team members with a temperature 100.4 degrees and above will be required to submit to a secondary temperature check and will not be permitted to enter if the secondary check is also 100.4 degrees and above
  • Slot machines will be turned off and/or reconfigured to allow for physical separation between guests
  • Table games will have chairs removed and every other table will be open. Casino supervisors and managers will ensure that guests do not congregate in groups.
  • Guests may remove masks while seated at restaurant or bar tables. Masks must be worn while moving within restaurants or bars
  • Guests may be seated in groups or 6 or less at restaurants and bars

Team Member and Guest Health Concerns:

  • Team members and guests that are not feeling well are asked to stay home and follow CDC guidelines
  • It is recommended that individuals with a compromised immune system or those that are vulnerable take special precautions and/or consider not visiting a Kewadin properties at this time
  • Team members have been given clear instructions and are thoroughly trained on how to swiftly respond and provide support to all guests while on property

Team Member and Guest Arrival:

  • Guests of all ages are welcome to enter the property
  • Guests under the age of 19 are asked to adhere to Kewadin’s guidelines while on property including wearing masks, social distancing, hand washing and guest occupancy limits
  • All properties will monitor and adhere to appropriate guest capacity limits
  • All active entrances will have team members present to welcome and conduct a temperature check for all guests and team members entering the property. All temperature checks will be done with an infrared thermometer that does not require personal contact
  • Guests and team members with a temperature 100.4 degrees and above will be required to submit to a secondary temperature check and will not be permitted to enter if the secondary check is also 100.4 degrees and above
  • Smoking will be limited to designated areas only

Personal Protection Equipment:

  • Team members and guests are required to wear a mask in public spaces. A mask will be provided to all guests and team members, you may wear a personal mask if you choose to do so.
  • Plexiglass barriers have been placed between team members and guests where possible
  • Gloves will be provided for guests that request them while supplies last
  • Hand sanitizer dispensers have been increased throughout the property both front and back of house areas as well as key guest areas. Sanitizing dispensers are available at all high traffic areas as well as placed throughout the gaming floor for convenience when moving to new slot machines
  • Signage has been placed throughout the property as a reminder of the proper way to wear, handle and dispose of PPE equipment

Cleaning/Sanitizing Protocol:

  • All restrooms, elevators, counters, furniture, workstation, doors, kiosks, ATM’s, frequently used equipment and multi-touch areas will be sanitized consistently in both team member and guest areas
  • Protocols and cleaning products being utilized meet or exceed the EPA guidelines and the frequency of cleaning and sanitizing protocol has increased

Physical Distancing:

  • Guest and team members will be advised to practice physical distancing by keeping a 6 foot distance from others while moving throughout the casino or standing in line
  • Floor guides and crowd control equipment will be placed in high traffic areas to assist with distancing

Executive and Player Club Services:

  • Coffee and water service will be provided by Executive Services when available – no self-serve available
  • Guests will remain at their current club status for an extended period of 6 months

Guest Services:

  • All service phones on the gaming floor are not available for use
  • Servers will be available for beverage service
  • Self-service stations are also available for guest use
  • Wheelchairs will be sanitized after each use
  • Coat check will be limited to individual cubbies. Cubbies will be sanitized after each use
  • Valet services are not currently available

Gaming Operations:

  • Consistent sanitizing of machine touch points with additional sanitizing at guest request
  • Table games will have chairs removed and every other table will be open. Casino supervisors and managers will ensure that guests do not congregate in groups.
  • There will be additional sanitizing criteria for all gaming equipment such as dice, chips, money paddles, roulette wheel and ball, toke boxes and rating devices etc.
  • Slot machines will be turned off and/or reconfigured to allow for physical separation between guests. Casino supervisors and managers will ensure that guests do not congregate around slot

machines

Catering and Banquets:

  • All shared equipment will be sanitized before and after each use
  • All linen will be replaced and laundered after each use
  • Seating capacity and floor plans will be set up to ensure social distancing practices
  • Self-serve buffet style food service have been replaced by alternative service styles

Food and Beverage Operations

  • Tables and chairs have been relocated to allow for social distancing guidelines
  • Condiments are served in disposable single-use containers
  • Menus are single-use and/or disposable
  • All self-serve condiments and utensils are available from cashiers or server stations
  • All food and beverage items are served in disposable single-use containers
  • All food and beverage items to be placed on the table, counter, slot or other surface instead of being handed directly to a guest
  • Guests may remove masks while seated at restaurant or bar tables. Masks must be worn while moving within restaurants or bars.
  • Guests may be seated in groups or 6 or less

Hotel Operations:

  • Elevators are limited to four guests at a time
  • All non-essential items are removed from rooms
  • Bell and luggage carts will be sanitized after each use
  • Extra towels, pillows and blankets are available upon request
  • Housekeeping will not enter stay-over guest rooms, any refreshed items will be delivered to guest rooms in a single use bag upon request
  • Increased room cleanliness protocol to cover all touch points within each guest room including but, not limited to all furniture, doors, door knobs, phones, remotes, thermostats, curtain pulls, fixtures, blow-dryers, iron, ironing boards, luggage stands, lighting controls, hangers, microwaves, refrigerators and amenities
  • Ice and vending machines are sanitized consistently and more frequently
  • Business center is monitored for activity and is cleaned and sanitized

Retail:

  • Guest occupancy limits set to allow for appropriate social distancing guidelines. Signage will be prominently posted at each store with maximum occupancies
  • All sales final until further notice

Active Entrances:

  • Entrances will be limited at Kewadin Casinos Sault Ste Marie, Manistique and Christmas.

Kewadin Casino Sault Ste. Marie

Kewadin Casino Manistique

Kewadin Casino Christmas

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