Update 05/28/2020

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Opening June 12th at all five Kewadin Casino Locations

Please read our Reopening Guidelines and Information.

Reopening Guidelines

Update 05/28/2020

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Kewadin Casinos extends temporary closure in continued response to COVID-19

SAULT STE. MARIE, MI — Kewadin Casinos has made the decision to extend the temporary closure of all five casino properties and attached hotels in Michigan’s Upper Peninsula until June 12.

Kewadin Casinos Interim CEO has stated, “Although we understand that our team members and guests are anticipating our opening, Kewadin has always looked to put the wellness and security of our communities, guests, elders and youth as a priority which is why we have extended our official opening date to June 12. We may not be the first casino to open, but we will be clean and safe.”

The Sault Ste Marie Tribe of Chippewa Indians, owner and operator of Kewadin Casinos, recently announced it would cover the health, life and long-term disability premiums for all team members. Team members will also continue to be paid during the extended closure. As one of the largest employers in the EUP, Kewadin Casinos currently employees approximately 900 full and part time team members.

As we move forward, we plan to adjust services upon reopening. This is being done to better prepare each property for appropriate social distancing measures, monitoring and adhering to appropriate guest capacity limits and the supply and distribution of PPE to all team members and guests.

Projects planned at each property prior to the closure, are coming to closure and the extended closure allows additional projects, such as the possibility of different dining options to begin.

For more information about the Sault Ste. Marie Tribe of Chippewa Indians, please visit http://www.saulttribe.com. For more information about Kewadin Casinos, please visit www.Kewadin.com.

Update 05/8/2020

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SAULT STE. MARIE, Mich.—To assure the health and safety of its tribal members, team members and community, the Sault Ste. Marie Tribe of Chippewa Indians’ government and the Kewadin Casinos have extended the temporary closure of the tribal government and all five casinos until June 1.

The tribe’s highest priority is the safety of its employees and community members during the COVID-19 pandemic. The tribal Board of Directors declared a state of emergency March 17 and gave the tribe’s Executive Director, Casino CEO and EDC Director temporary powers, including closures, “that are deemed essential to the protection of the public.”

All personnel except essential services will stay at home to help limit the spread of the coronavirus. Approximately 480 essential service personnel are working to continue providing needed services to the membership and the programs that support membership services.

Governmental team members’ emergency pay will continue with the exception of seasonal team members and those who may be given lay-off status. Team members should contact their supervisors with any questions.

Kewadin Casinos is working to adjust services for reopening with appropriate social distancing measures. Casino team members are also receiving emergency pay, except those who volunteered to take a temporary furlough. Team members on furlough are still receiving benefits and will be brought back as business demand ramps up.

For more information about the Sault Ste. Marie Tribe of Chippewa Indians, please visit http://www.saulttribe.com. For more information about Kewadin Casinos, please visit www.kewadin.com and its Facebook page @kewadincasinos. Please follow the tribe’s official Facebook page @saulttribe for news and updates and helpful posts during the emergency shutdown.

Tribal Chairperson Aaron Payment and the Sault Tribe Board of Directors would like Kewadin, governmental and enterprise team members, Sault Tribe members and patrons know, “We place your safety and health at a premium. We are working in a unified way to ensure we maximize our opportunities to bring resources home to allow us to keep you safe.”

Update 04/25/2020

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Dear Valued Guest;

I hope this message finds you healthy and well.  While we miss seeing our friends and are very much looking forward to life returning to more normal times, we know that the welfare of our communities is of utmost importance at this time.

Following the recommendations of public health officials as it relates to Coronavirus (COVID19), we have made the decision to extend the temporary closure of all five Kewadin Casinos and attached hotels through May 15.

We appreciate hearing from you and would like to answer some of the more frequently received questions.

About a reopening date:

Kewadin Casinos is a committed community partner and, as such, we take our responsibility in assisting the stop of coronavirus seriously.  We believe that the best choice we can all make at this time is to “Stay Home, Stay Safe” and will continue to make the health and safety of our team members and guests our top priority.  Until public health officials tell us it is safe to reopen, we will remain closed.  At this time, our reopen is scheduled for May 16.

About concerts:

All planned concerts through May 31, are postponed to a future date. If you have tickets to any postponed show, your tickets will be good for the new date.  If you would prefer to receive a refund please contact kewadinrelations@saulttribe.net. Refunds are available up to two weeks prior to the newly rescheduled concert date. New dates will be announced once we reopen.

About current hotel reservations:

All current hotel reservations with arrivals through May 15 will automatically be cancelled.  At this time, we welcome you to make future reservations by visiting kewadin.com.

About monthly mail offers:

We will have new offers available to you when we do reopen. This temporary closure will not have a negative effect on your offers or rewards.

About club status:

Your club rating will not downgrade for the next six months. I know you are excited to visit and your club tier will increase as long as you meet the thresholds.

About points:

The point balance you had on March 14, 2020 will be the same when we reopen.

About TITO slot vouchers:

Slot machine vouchers which may have expired in March or April during our closure may be redeemed once we open.

We know there may be additional questions about how we are addressing Coronavirus (COVID19) and we welcome you to email us at  kewadinrelations@saulttribe.net for answers.  Updates will continue to be posted on Facebook and here at https://www.kewadin.com/covid-19/.

You can find further information on COVID-19 by visiting www.cdc.gov/COVID19-symptoms.

Sincerely,

Allen Kerridge
Kewadin Casinos
Interim CEO

Update 04/15/2020

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We know that you have questions during our temporary closure and we want to provide answers to a few of the most commonly asked questions.

About a reopening date:

Kewadin Casinos is a committed community partner and, as such, we take our responsibility in assisting the stop of coronavirus seriously. We believe that the best choice we can all make at this time is to “Stay Home, Stay Safe” and will continue to make the health and safety of our team members and guests our top priority. Until public health officials tell us it is safe to reopen, we will remain closed. At this time, our reopen is scheduled for May 1.

About concerts:

All planned concerts through the end of May are postponed to a future date. If you have tickets to any postponed show, your tickets will be good for the new date. If you would prefer to receive a refund please contact kewadinrelations@saulttribe.net. Refunds are available up to two weeks prior to the newly rescheduled concert date. New dates will be announced once we reopen.

About monthly mail offers:

We will have new offers available to you when we do reopen. This temporary closure will not have a negative effect on your offers or rewards.

About updates:

Updates will continue to be posted on Facebook and here at https://www.kewadin.com/covid-19/.

We know there may be additional questions about how we are addressing Coronavirus (COVID19) and we welcome you to email us at kewadinrelations@saulttribe.net for answers.

We miss you and want to see you healthy and well so stay home, stay safe and we will see you May 1.

Update 03/31/2020

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Dear Valued Guest;

First, I’d like to start by letting you know how much we miss you and that we look forward to seeing you all soon. I’m sure you miss Joe greeting you from the Northern Rewards desk in Manistique, Maurice singing at the top of his lungs when you see him in the Sault hotel or whomever your favorite Kewadin team member may be.

With that, we want you to know that Kewadin Casinos continues to closely monitor the recommendations of public health officials as it relates to Coronavirus (COVID19) and has made the decision to extend the temporary closure of all five Kewadin Casinos, located in Michigan’s Upper Peninsula.

The casinos and attached hotels will remain closed until April 30. Team members will continue to be paid during the planned closure. As one of the largest employers in the EUP, Kewadin Casinos currently employs approximately 900 full and part-time team members.

Kewadin Casinos is a committed community partner and, as such, we take our responsibility in assisting the stop of coronavirus seriously. We appreciate the Tribal Board of Directors support of our team and their belief that the best choice we can all make at this time is to “Stay Home, Stay Safe”.

We know there may be additional questions about how we are are addressing Coronavirus (COVID19) and we welcome you to email us at kewadinrelations@saulttribe.net for answers.

You can find further information on COVID-19 by visiting www.cdc.gov/COVID19-symptoms.

Sincerely,

Allen Kerridge
Kewadin Casinos
Interim CEO

Update 03/25/2020

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Following the recommendations of public health officials, Kewadin Casinos has extended the temporary closure of all five Kewadin Casinos through April 13 with an expected opening of April 14. We have continued to monitor our current state and will make necessary changes as needed.

At this time, we’d like to take a moment to thank our Tribal Board of Directors who have been working alongside Kewadin Management during this unprecedented time to provide wages to our team members during the planned closure.

Lastly, Kewadin Casinos has been a community partner for over 30 years and we have built valued relationships with our customers over this time. We want you to know that we will sincerely miss seeing you but we know that we will get through this and look forward to seeing everyone soon.  In the meantime, stay home unless you need to be out, stay safe and keep washing your hands.

Respectfully,

Allen Kerridge; Kewadin Casinos Interim CEO

Update 03/21/2020

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Kewadin Casinos has been closely monitoring the situation as it relates to COVID-19 and has made the decision to close our two casinos that remain open at midnight tonight. There is no higher priority than the health and safety of our team members, guests and community members. We thank you for your continued support during this time and look forward to seeing you all in April. Please take care of yourselves and each other. Further updates will be published here at www.kewadin.com/COVID-19/.

Update 03/17/2020

Temporary Closure Notice for Kewadin Casinos

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Dear Valued Guests;

In a continued effort to prevent the spread of Coronavirus (COVID19), Kewadin Casinos will be temporarily closing all five Kewadin Casinos, located in Michigan’s Upper Peninsula.

The temporary closure will happen in phases beginning March 18 through March 22 and a reopening is currently scheduled for April 6 at all five locations. Customers can expect to see these changes as the casinos move forward with the scheduled temporary closures:

  • Suspension of dine-in service beginning March 18
  • Deli curb side pickup will be available at Kewadin Sault and St. Ignace March 18-22 from 8 a.m. – 5 p.m.
  • Closure of Kewadin Hessel on March 18 at 5 p.m.
  • Closure of Kewadin Christmas and Manistique on March 19 at 5 p.m.
  • Closure of Kewadin Sault and St. Ignace on March 22 at 5 p.m.
  • All hotel guests are being required to checkout by 11 a.m. on Sunday, March 22.
  • Guest reservations between March 22 – April 5 will be automatically cancelled.

If you have entertainment tickets with us please know the following shows have been postponed:

  • Dueling Pianos on March 21 at Kewadin Casino Sault Ste Marie DreamMakers Theater
  • Big John’s MMA – Northern Comeback III on March 28 at Kewadin Casino Sault Ste Marie
  • Little Texas on April 4 at Kewadin Casino St. Ignace Event Center
  • Candlebox on April 18 at Kewadin Casino Sault Ste Marie

Tickets will be valid for all rescheduled Kewadin events.  For ticket refunds, please contact the Box Office at (906) 635-4917. Box Office hours are 9 a.m. – 6 p.m. until March 21.

We know there may be additional questions about how we are addressing the Coronavirus (COVID-19) and we welcome you to email us at kewadinrelations@saulttribe.net for answers.

You can find further information on COVID-19 by visiting www.cdc.gov/COVID19-symptoms.

There is no higher priority than the health and safety our team members, guests and community members. We look forward to see you all in April until then please take care of yourselves and each other.

Sincerely,

Allen Kerridge,
Interim CEO

Update 03/16/2020

• All beverage station usage at all properties will be temporarily suspended. During this time guests may order a beverage from a server or bartender.
• As of midnight today all table games at each property will be temporarily suspended. Guests may continue the use of Interblock games.
• All properties will temporarily suspend all casino promotions. However, all existing offers are valid.
• Keno will be temporarily suspended at all properties.
• As of midnight today both the Rapids Lounge and Huron Room will be temporarily closed.
• As of March 17 all bus groups scheduled for a Kewadin trip through April 5 will be re-scheduled.
• As of March 17 more individualized space for slot play will be created by temporarily deactivating every other slot machine.

Dueling Pianos on March 21 at Kewadin Casino Sault Ste Marie DreamMakers Theater, Big John’s MMA – Northern Comeback III on March 28 at Kewadin Casino Sault Ste Marie DreamMakers Theater, Little Texas on April 4 at Kewadin Casino St. Ignace Event Center and Candlebox on April 18 at Kewadin Casino Sault Ste Marie DreamMakers Theater are postponed. Tickets will be valid for all rescheduled events.  For ticket refunds, please contact the Box Office at (906) 635-4917. Box Office hours are Tuesday-Saturday from 9 a.m. – 6 p.m.  We will update as information as it becomes available

Update 03/13/2020

A Message to Our Guests Regarding the Coronavirus (COVID-19)

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To Our Valued Guests;

Kewadin Casinos is committed to providing our guests with a clean, safe and comfortable environment and are taking proactive steps in implementing preventative measures relating to the Coronavirus (COVID19).

With recent concerns regarding the Coronavirus (COVID-19), we have enhanced our standard cleaning practices that are currently in place. This includes designating further attention to detail to various high-touch/traffic areas, comprising of slot machines, table game areas, chairs, counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, touch screens and keyboards. In addition, current cleaning products have been substituted for a stronger hospital-grade solution that is highly effective at cleansing surfaces.

We know that you may have questions or concerns regarding the efforts Kewadin is taking to manage the efforts relating to the Coronavirus (COVID-19) and would like to share with you the proactive steps that are currently being implemented.

  • Posting informational signage and updates for both team members and customers.
  • Providing more hand sanitizer dispensers across our properties in high visibility and high traffic areas.
  • Buying more cleaning and disinfectant supplies. We are increasing the frequency of cleaning high-touch surfaces in public areas in our casinos, including restaurants, bars, fitness centers, public restrooms, hotel rooms, elevators, entertainment venues, as well as slot machines and other frequently touched areas on the casino floor.
  • Increased our reserves of hand sanitizers for use by our guests and employees over an extended period.
  • Reinforcing training procedures to ensure cleaning processes are implemented properly by team members.
  • Discontinuing buffet service until further notice to help eliminate contamination with shared serving utensils.
  • Cancellation of Bingo events until further notice.

Kewadin is actively meeting with health professionals to remain diligent in our efforts as it relates to the Coronavirus (COVID19). Health authorities are encouraging washing hands frequently as well as increasing cleaning practices.

We would also like to take a moment to remind our guests with hotel reservations that we continue to have a flexible cancellation policy at both Kewadin Casino hotels. If you have concerns regarding your travel arrangements, please call us at 1-800-KEWADIN so we can assist with alternative arrangements.

We know there may be additional questions about how we are addressing the Coronavirus (COVID-19) and we welcome you to email us at kewadinrelations@saulttribe.net for answers.

You can find further information on COVID-19 by visiting www.cdc.gov/COVID19-symptoms.

Warm Regards,

Allen Kerridge,
Interim CEO