Frequently Asked Questions(FAQs)

 

KEWADIN CASINO LOCATIONS

I’ve never been to the Kewadin Casinos—where should I go?

Kewadin Casinos with locations in Sault Ste. Marie, St. Ignace, Manistique, Christmas, and Hessel, offers top notch entertainment in the beauty of Michigan’s Upper Peninsula- 24 hours a day, 365 days  a year

Kewadin offers a variety of on-site amenities, entertainment venues, dining options, convention facilities, and exciting Las Vegas style gaming action, including more than 2,000 slots, and your favorite table games, including Poker, Keno, Craps, Blackjack, Let it Ride, and Roulette.

We invite you to explore all five Kewadin Casinos!

Sault Ste. Marie
Kewadin Casino Sault Ste. Marie offers a variety of Vegas-style gaming including Blackjack, Poker, Roulette, Craps, 3 Card Poker, Keno, bingo, and over 800 slots to choose from.
On-site amenities include a 319-room hotel with an indoor pool, spa, fitness center, valet parking, free parking and a hotel shuttle service. Kewadin Sault also offers a 30,000sqft full-service convention center located on property. Plus, our Dreamcatchers Restaurant serves breakfast, lunch and dinner. Other additional amenities include the 1500 seat DreamMakers Theater, Northern Rewards Players Club, Signatures Bar, Rapids Lounge, Superior Bar, Bahweting Art Gallery and Miigwewnan Gift Shop.
The Agawa Canyon, world famous Soo Locks, and the history of Michigan’s oldest city all await you in Sault Ste. Marie.

St. Ignace
Kewadin Casino St. Ignace offers a variety of Vegas-style gaming including Blackjack, Poker, Roulette, Craps, 3 Card Poker, and over 700 slots to choose from.
On-site amenities include a newly renovated hotel on Lake Huron, shuttle service to and from area motels, valet parking, free parking, the Northern Rewards Players Club, Eagle Feather gift shop, Whitetail Sports Bar and the Northern Pines Lounge. Plus, our Horseshoe Bay Restaurant overlooks the beautiful shoreline for spectacular dining with an equally spectacular view
St. Ignace is the gateway to the Upper Peninsula with Mackinac Island and the Mackinac Bridge in reach!

Manistique
Kewadin Casino Manistique, located on US-2 west of the Mackinac Bridge, features a hometown atmosphere with the excitement of Vegas-style gaming.
Enjoy dining at our Mariner’s Cove Restaurant, relax and take in a sporting event at our Team Spirits Bar, and join in on exciting promotions at our Northern Rewards Players Club.
The Manistique area has many outdoor attractions as well. Enjoy hundreds of island lakes, rivers, and streams, as well as incredible charter fishing on Lake Michigan. In the winter months, snowmobilers can enjoy over 300 miles of groomed trails, ice fishing on the hundreds of lakes or cross-country skiing on dozens of trails.

Christmas
Kewadin Casino Christmas located on Lake Superior offers Vegas-style gaming including slots, Blackjack, Virtual Blackjack and Let It Ride. Coming March 2017, Kewadin Casino Christmas will also introduce Ultimate Texas Hold’em and six spot King’s Bounty Blackjack to their floor.
Amenities at Christmas include Frosty’s Pub ‘n’ Grub, the Northern Rewards Players Club, and the Northern Lights gift shop.
The Christmas area offers exciting outdoor attractions along the coast of Lake Superior. Visit the Pictured Rocks National Lakeshore or take a voyage on the Glass Bottom Shipwreck Tours. Enjoy all nature has to offer in Christmas!

Hessel
Kewadin Casino Hessel is located three miles from the beautiful Les Cheneaux Islands on Lake Huron. Hours at this facility vary upon the season, but hometown friendly service is always yours for the taking.
This quaint Kewadin Casino location offers our guests exciting slot gaming action along with the Northern Nook Deli and the Northern Rewards Players Club. Plus, take advantage of our cabin rental year round or our campground from May 1st to November 1st, located directly a crossed from the casino and minutes away from the trails. Area activities include golfing, boating, fishing, and snowmobiling.


KEWADIN DIRECTIONS

How do I get to each of the five Kewadin Casinos?

Sault Ste. Marie
Located at: 2186 Shunk Road, Sault Ste. Marie, MI 49783

Kewadin Sault Ste. Marie


Coming from the South, take I-75 N to exit 392. Turn right off of the exit and drive straight through first light, then turn right at Mackinaw Trail (second light), then take an immediate left onto Three Mile Road. Go straight through the light (about 3 miles) and then take another left onto Shunk road and drive 1/2 mile; you will see the casino on your left!
Coming from the North, take I-75 to exit 394. Turn left off the exit and then turn left onto Easterday Avenue . Take this approximately one mile to Ashmun Street and turn right. Head up Ashmun approximately one mile and turn left onto Marquette Avenue (next to Walgreens) . Take Marquette to Shunk Road and turn right. The casino will be on your right!

St. Ignace
Located at: 3015 Mackinac Trail, St. Ignace, MI 49781

Kewadin St. Ignace


Coming from the South, take I-75 N to exit 348, turn left onto Mackinac Trail, drive two miles and you will see the casino on your right!
From the North, take I-75 S to exit 352. Turn left on M-123 and then right on Mackinac Trail. The casino will be on your left after approximately 4 miles.

Manistique
Located at: US 2 E. Rte. 1, 5630W US HWY 2, Manistique, MI 49854

Kewadin Manistique


Coming from the South, take I-75 N to exit 344 B. Turn right onto US-2. Follow US-2 to Manistique (approximately 1 1/2 hours) and you will find the casino on your right! From the North, take I-75 S to M-28 exit 386 towards Newberry / Munising. Take M-28 to M-117 towards Engadine and turn left. Take this approximately 16 miles to US-2 and turn right. The casino will be on your right in approximately 1 hour

Christmas
Located at: N7761 Candy Cane Lane, Christmas, MI 49862

Kewadin Christmas


Coming from the South or the North, take I-75 to M-28 West at exit 386. Follow this route straight to Christmas (approximately 2 1/2 hours) and you will find the casino on your left!

Hessel
Located at: 3 Mile Road, PO Box 189, Hessel, MI 49745

Kewadin Hessel


Coming from the South or North, take I-75 to exit 359, head East onto M-134. Take this to Three-Mile road and turn left. Drive approximately three miles and you will find the casino on your left!


DIRECT MAIL FAQ(s)

I received your offer, but will not be up to your casino until after the valid date. Can you extend the offer?
Unfortunately, we cannot extend the offer.

How do I register for this program?
To register for our direct mail via e-mail program, visit www.kewadin.casinoclubrewards.com. Your Northern Rewards Players Club account number and birth date is required.

My address has changed, how do I update it?
You may contact our Northern Rewards Club booth by stopping in at any of the five Kewadin Casinos.
Are there any computer requirements for joining this program?
Requirements are: Valid E-Mail Address that allows SPAM and a working printer.

Are there any computer requirements to load/run the flipbook?
The flipbook will run on any computer browser that is less than 3 years old. We have found the most recent version of Google Chrome works best. For customers using Internet Explorer you will need version IE9 or greater.

I don’t remember my Northern Rewards Club number. Can you email it to me?
To protect the privacy of our customers, we are unable to send Northern Rewards Club numbers via email without verifying your information. You may contact our Northern Rewards Club booth by stopping in at any of the five Kewadin Casinos or calling 1-800-KEWADIN to obtain your number. If you are calling in to retrieve your number, please have your address, driver’s license number, and date of birth available.

I don’t have a Northern Rewards Club Number, can I still sign up for this program?
This program is for Northern Rewards Club Members only. Please stop by our Northern Rewards Club booth at any of our five Kewadin Casinos to sign up. Registration is free and easy, just bring a valid identification and you will be on your way to earning cash, comps and other great rewards.

I signed up, but still haven’t received my confirmation email. Where is it?
Sometimes our e-mail will get sent to the junk / bulk mail folders. You can do two things to solve this problem.
To ensure delivery to your inbox (not bulk or junk mail folders), please add offers@kewadin.com to your address book and/or safe senders list. You can usually do this by clicking on the “options” button in your e-mail program.
Also, you may have misspelled your email address. Click the sign-up link and resubmit your information and be sure to type your email address correctly.
Please contact us if you wish to unsubscribe and you cannot get into your e-mail. You will need to send us an e-mail with the word “opt-out” in the subject line along with your first name, last name, northern rewards club number, and e-mail address.

Why won’t the system accept my email address?
Verify that you have typed your email address correctly.

I want to sign up for the program but don’t have a computer or an e-mail address. What do I do?
This program is targeted to those customers who have a computer / e-mail address and want to start receiving Kewadin Casino specials via e-mail and not postal mail. Customers registering for this program will no longer receive their direct mail offers via postal mail. If you do not have a computer or an e-mail address, you are not a candidate for this campaign and we will continue to send your direct mail offers via postal mail.

How do I print the e-mail coupons?
Kewadin’s email flipbook gives you the ability to view two months of offers at once. When you receive your monthly email the blue link at the bottom of the page will take you to your flipbook. The print button is located at the bottom right of your screen.
The current month will be the flipbook that appears first. To view the upcoming months month’s offers simply click the drop down menu in the top left corner titled ‘Monthly Offers’ and select which month you would like to view.

What if I can’t print my coupon?
Printed coupons are required to redeem their value at the Northern Rewards Club booth. If you cannot print your coupon after referencing the suggestions mentioned in the above section, contact your e-mail provider support staff. If this does not work, we recommend that you opt-out of Kewadin’s e-mail program. To opt-out of the email program, and start receiving your offers via postal service, click the unsubscribe button at the bottom of your monthly email (below the blue link).

I cannot access my e-mail because I do not have a computer.
If you do not own a computer, you shouldn’t register for this program. By registering for this program, you allowed Kewadin to send you all coupons and specials via e-mail instead of postal mail. If you do not have a computer, this program may not be for you. In order to unsubscribe from this program, opt-out of Kewadin’s e-mail program. You can do this by clicking on the unsubscribe link which is located at the very bottom of your Kewadin offer e-mail. This will allow you to re-enter your email address to be removed from our e-mail list.

I accidentally deleted my direct mail coupons for the month. Can you send them again?
Yes, contact one of the five Northern Rewards Club booths to receive your monthly offers again.
I do not wish to receive any future e-mails but still want to receive direct mail offers. What do I do?
In order to unsubscribe from this program, you need to opt-out of Kewadin’s e-mail program. You can do this by clicking on the unsubscribe link which is located at the very bottom of your Kewadin e-mail offers.

Why am I receiving my coupons in my e-mail box? In the past, I received them in the mail.
You have registered with our direct mail via e-mail program. Instead of receiving offers from Kewadin through postal mail, you will now receive them via e-mail. In addition to your direct mail coupons, you will also receive entertainment updates and hotel specials.

How come I did not receive a direct mail offer this month?
We send out a variety of direct mail pieces to our patrons. All of the mailings are based on play level and number of visits to the casino using our Northern Rewards Card. There are minimum levels set in order to receive a direct mail piece, so not all players will receive a mailing.
As a customer’s carded play rises, so does the amount on their offer. The offers are based on play per trip or per day, so it is not only the number of times a customer visits, but the amount of play each time they are here which determines the amount of the offer. A customer must play using their card within the past 12 months.
We encourage everyone to play with their Northern Rewards Card during each visit to increase your opportunity to receive our direct mail pieces.
Please check other reasons listed within this document to see if another problem may be occurring with your e-mail.

My husband / wife / friend get e-mail rewards on their card, but I don’t and we have the same email.
Unfortunately two people cannot share the same e-mail address. E-mail will be considered spam if sent to two people at the same e-mail address. We encourage our customers to register individually using their own e-mail address. E-mail addresses are readily available through a variety of services including yahoo, hotmail, msn, google, etc.

My address has changed, how do I update it?
You may contact our Northern Rewards Club booth by stopping in at any of the five Kewadin Casinos or calling 1-800-KEWADIN to update your account information. If you are calling in to update your account information, please have your address, driver’s license number, and date of birth available. Note: Any changes to your account may take up to 7 days to be available through the website.

The U.S. Post Office is using a new CASS/DPV system to validate an address down to the physical house number. If you are not getting their mail, it would mean that your address is not valid. You will need to contact your local post office. If your post office does not deliver to certain areas, you might just need to open a PO Box.